Please note that due to Covid-19, we can not restock items that have been shipped out to reduce the spread, so due to this we will be unable to accept returns until further notice.
We want you to be completely satisfied with your online purchase. A refund will be issued only for a defective/damaged product subject to the following conditions:
- Photo proof of damage to the item
- Item/S Must Be Returned Within 7 Days Of Receiving Your Purchase Together With Original Proof Of Purchase for our inspection of damage
- Item/S Must Be Returned In Original Condition, Unworn, Unaltered, Unwashed And With Their Tags Attached.
- Gift Cards May Not Be Returned.
We suggest all items are inspected as soon as they are received to ensure you are able to return items within the returns timeframe and conditions. Store-credit notes are valid for 2 weeks from the date of issue.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. NALÈ takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by NALÈ.
Please allow up to 3-5 business days for your return to be processed. You will receive an email notification of when our team has received your return and again when it has been processed. Upon receipt your return will undergo a quality review. Original shipping charges unless item is faulty will not be refunded.
Store credit – is another form of cash that is refunded to your customer account. Store credits are automatically applied at the checkout to your next order but to use ensure you’re logged into your account. You can also check your store credit balance by logging into your customer account.
Exchange – will be processed as a new order to the same address as your original order with no additional shipping charges. If your new order is of higher value our team will be in touch, if of lower value you will be issued a store credit.
Refund – will be processed back to the original credit card. Refunds can take several business days to reflect on your credit card statement depending on your payment provider. Please note, item/s discounted from a promotional event or were marked on sale cannot be returned for a refund.
Our usual cash refund policy will be in effect only when it is safe to accept returns